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C: \ Business \ Helpdesk & Remote PC \ Folder HelpDesk 12

Folder HelpDesk 12 - Detailed description page

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Program ID: 26491
Downloads: 63
Size: 23699KB
License: Shareware [?]
Cost: $2200.00 US
Last updated: 2012-05-31 new
Author: kalmstrom.com Business Solutions
All programs by this author

Operating Systems: win2000 winxp winvista winvistax64 win7x32 win7x64 winserver
Size: 23699K
Release Status: new
Last Updated: 2012-05-31
Our Rating: Not rated yet...   Not rated yet...
Users Rating: Not Rated Yet     (total votes: 0)
Feedback: Report broken download     Report spyware [?]

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Folder HelpDesk iconCollaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL Server or SQL Azure. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked.

Powerful, integrated Statistics tool facilitates business intelligence. Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. The ticket form is in HTML and also easy to customize.

Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users. Outlook 2003-2010, also Office 365.


Keywords: Helpdesk, Outlook, Issue Tracking, Support, Call center, computer support, group support, help desk software, itil, IT help desk, customer support, help desk management, essential statistics, help statistics, software support, help desk solution

Recent Changes: New design and many new features and enhancements

Install Support: Install and Uninstall

Supported Languages: English, Czech, Danish, Finnish, French, German, Greek, Italian, Polish, Portuguese, Spanish, Swedish, Turkish

Additional Requirements: Exchange Server 5.5 or later



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